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Step 1
Insurance questions
Call both the plan and provider. Record who you spoke with and request written estimates when possible.
- Is the facility and clinician in network?
- Is prior authorization required?
- What deductible and coinsurance apply?
- Are medications, labs, and transportation separate?
- How are denied services appealed?
Step 2
If coverage is limited
Ask about New York Medicaid-participating programs, public resources, sliding fees, and payment plans. Never delay emergency care because of uncertainty about payment.
Step 3
Questions to ask your insurance company
Call the member services number on the insurance card. Write down the date, the representative's name, and a reference number for each call. Ask about coverage for the specific level of care being considered and whether the provider is in network.
Step 4
If you do not have insurance
Some programs offer sliding-scale fees based on income or accept public funding. FindTreatment.gov lets you filter programs by payment option, including Medicaid and sliding-scale fees. The SAMHSA National Helpline can also share referral information for low-cost options.
Step 5
If coverage is denied
Ask the insurer for the denial in writing, including the reason. Health plans generally have an internal appeal process, and outside review may be available. Community Health Advocates provides free help to New Yorkers with insurance questions, including denials and appeals.
Insurance call checklist
- Is this level of care covered under my plan?
- Is this provider in network?
- Is prior authorization required, and who requests it?
- What are my deductible, copay, and coinsurance?
- How many days or sessions are approved at a time?
- How do I appeal if coverage is denied?
Related guides
Continue reading: verify programs with the comparison checklist · understand levels of care before comparing costs · learn what detox services may include
Sources and further reading
- Free help with health insurance questions in New York (Community Health Advocates)
- National Helpline (SAMHSA)
- FindTreatment.gov treatment locator (SAMHSA)
Links are provided for education and do not imply endorsement of this site. Medical information should be reviewed with a qualified professional. See all authoritative sources.
